The Power of Language

No Complaining

The power of how this one phrase changed my life “Go 24 hours without complaining. Not even once… Then watch how your life starts changing.”

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Joy is in the Perspective

Olivers Hill Lookout

Today I woke up around 6am which has become my normal of late. It’s hard to believe that not that long ago I was regularly going to bed at 2 or 3am and not waking up til 10ish. I’m amazed at all the little things that have happened as a result of taking the steps…

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Reverse Engineering Great Customer Service


I have always been a customer focused person and although I don’t necessarily believe in the age old saying “the customer is always right” I do believe that the customer’s needs should always be met. So it’s not surprising that a number of years ago I found myself getting incredibly frustrated at what appeared to…

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